Frequently Asked Questions
How the video streaming works and when my credit will be charged?
Credit will be charged after loading 25 % of data amount. After charging you can watch or download video in next 24 hours for free. There is no difference in charging when you download or stream the file. In both situation the whole file size is charged..
For example 100 minutes long video you can watch approximately 5 minutes for free and ensure that´s a file you´re looking for. Watching 25 minutes long video you have approximately 1 free minute and after that you will be charged. Free streaming time depends on video quality and your internet connection speed. (We counts the real data buffered by your browser, not a time you have watched)
Technically: credit is charged after passing 25 %, 50 %, 75 % or 95 % of file size.
Why I can´t see the streaming option or it is not available for all file types?
Videostreaming is available only for VIP users with enough credit.
Only a some types of MP4 files support streaming.
The file I want to download requires the password. What does it mean?
The password is used to lock the file. Only the file owner, who entered the password during the recording, knows it. If there is no option to send a message to the uploader near to the file, he probably doesn't want to publish the file. In such case it is not real to detect the password.
After logging to my account there is a message "The link to the file is invalid" appearing during attempting to download the file. Can you help me?
The file size is actually less than stated. The file is not downloaded to the end. Would you explain why?
It is possible the data weren't recorded properly. There is usually a different cause for the different data size of the file on Ulož.to and on your disc. The stated size of uploaded file is informative only and it is based on a simple conversion (1 GB = 1 000 MB), while your computer uses more accurate conversion(1 GiB = 1 024 MiB) and shows exact data size.
Downloading via recharged credit is slow. Sometimes it is even worse than free downloads. Can you help me?
There might be a problem on the usual line between you, your connection provider and our servers.
You can find an option "preferred server" in the account settings (uloz.to/nastaveni), try to change this option perhaps to Superhosting, OVH or Dial-Telecom.
If you can't change the settings, follow the instructional video: uloz.net/xZodJdE/nastaveni-uctu-mp4.
Downloading via recharged credit is slow. The change of preferred server doesn't help. What should I do next?
Please, send utmost information on your connection and problem to our customer support. Eventually the supporter will send a specific queries or set of the tests, which can help you to analyze the situation better. We state the basic subsidiary questions in the example below:
What is your internet connection? Please, do a speed test at speedmeter.internetprovsechny.cz and send us a link to the page with the measurement results. Have you experienced a problems with slow downloads on more files or just on this one? Can you eventually send us the link to the slowly downloading file?
Free downloading is slow. Where is the promised 300 kB/s?
Stated speed 300 kB/s is the maximum possible, but is not guaranteed. Free downloading speed can be limited according to the actual workload of particular servers. There is no such restriction for downloading via VIP account and recharged credit.
Can I download via console for example on NAS device?
Yes, if you have account with VIP credit. The command is:
curl --connect-timeout 60 -O -L --basic --user accountname:password "https://uloz.to/!abcdefg/name.file"
You just need to change accountname and password to your account info and the requested link.
I've transferred my money, but I still don't have a credit. When will you add it to my credit?
Usual bank transfer takes one working day, so payments made during weekend wouldn't appear on our account earlier than on Monday. If you're in hurry for the credit recharge, we suggest to use a credit card for the next payment.
I've been waiting for three days already and I still don't have the credit for the payment I've made. What's the problem?
Please, check if all details are entered correctly and send an email to our customer support. They will help you to find a solution. We ask you for upmost specific information sent (variable, account number.....) and, please, attach a payment confirmation as well.
I'd like to recharge my Ulož.to credit. Can you issue an payment confirmation for me?
We provide payment confirmation for payments made by bank transfer. For payment confirmation send a request to firstname.lastname@example.org.
I sent SMS with ULOZTO text (for quick registration) and I've received some password. What about it?
There was the so-called quick registration made by sending the SMS with text ULOZTO. We've created an account with the same name as your number is (perhaps 420724123123) and the password you've received in SMS. These data are not for registration. Use them as your login to directly sign in at uloz.net/login.
I've made a mistake in SMS. Is there any solution to that?
It depends on where exactly the mistake has been made. Please, send an email to our customer support with upmost specific information. Be sure you include the phone number you used to recharge your credit and SMS text. We'll try to find solution.
How is the VIP download price calculated?
VIP download price showen at download dialog is determined from the best price item offered in chosen country.
For example after buying 340GB credit you can download 1GB file only for 0,1EUR.
Is Ulož.to available for free?
The use and the registration are free and there is no obligation for you to pay anything. As registered user you have the option to manage your files free of charge.
It is possible to purchase data credit for the purpose of downloading at unlimited speed. You can also send a financial support to the ulož.to team, but there is no payment for using Ulož.to. It is possible to download and upload for absolutely free.
I can't get to Ulož.to. There is a message on the page I'm not authorized. What's the problem?
If there is an information your access has been blocked, there probably were a non-standard approaches from your IP address. It is possible you use a shared IP address and the problem doesn't have to be directly on your computer. There probably were such claims from your IP address on our web, it was impossible to solve it in different way. IP address will be automatically unblocked within 48 hours.It was a necessary step to keep Ulož.to functional for other users.
In the case the situation will happen again, please, contact your internet connection provider. It will be necessary we resolve the situation directly with him.
I can't find the file I have already found earlier. Why?
The content of public data storage is made up of data shared by particular users. Only these users decide what to share and for how long.
The reason why you didn't find the file you've already found in the past might be one of the following:
1) Data were deleted by the user who uploaded them, or he could set that particular file as private.
2) The user has set that file for temporary sharing only and the time for which it should be available has expired.
3) The file was deleted because of violation of ulož.to conditions (eg. Pornographic material that is in breach of the laws of the Czech Republic, material infringing the copyright reported by entitled owner, not allowed advertising, etc...) Our company interferes only in the case we get the arguable knowledge of the general Ulož.to conditions infringement.
4) It was a file that wasn't downloaded over a long period of time and therefore was removed under general conditions.
How should I cancel my account?
Contact our technical support. Please, include your login and account ID which can be found at ulozto.net/nastaveni
I would like to delete the data I've uploaded.
After uploading the file the download link and also second link for deleting the uploaded data will appear.
In the case the file has been uploaded by signed up user, it is also possible to delete it using the user menu (Files).
If you use the File Manager to upload, we strongly recommend you log on to your account, otherwise you will not be able to delete the file later!
In the case not even one option is available for you, please, contact our technical support with the link to the file (http://www.uloz.to/xabcdefgh/file_name) you want to delete.
How do I get the link to the file? What does the link http://www.uloz.to/xabcdefgh/file_name mean?
http://www.uloz.to/xabcdefgh/file_name is a unique link to the detail of a particular file, while "xabcdefghg" is not meant to the letter.
The instruction on how to obtain such link is mentioned below:
Open the file detail (page that displays image preview and where the option to download the file is), then click on your browser address bar, mark the entire link, copy to the box (CTRL + C) and then paste (CTRL + V) the link to the desired document.
Open the file detail, click on the "Share" option under image preview, copy (CTRL + C) file link and then paste (CTRL + V) it to the desired document.