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Frequently Asked Questions

Need help? If you can not find the answer here, try to contact us via the contact form .

Videostreaming BETA

How does the video streaming work and when will be my credit charged?

Your credit will be charged after loading 25% of the data amount of the video file. After your credit has been charged, you can watch and download the video as often as you like for the next 24 hours with no further charge.
When streaming a video you will be charged for the size of the entire file the same way as when downloading it.

For example, you can watch approximately the first 5 minutes of a 100 minutes long video for free to check if it's the video, you were looking for, before your credit will be charged.
In case of a 25 minutes long video you will only have around 1 minute. The free streaming time depends on the video quality and the speed of your internet connection.
(Note: While you are watching a video, your browser is loading data ahead, it is buffering data, and we measure the amount of transmitted data, not the time you are watching.)

Specifically: your credit is charged after passing through 25%, 50%, 75% or 95% of the file's size.

Why can't I see the streaming option on all video files? Is it not available for all file types?

Video streaming is available only to registered users with sufficient credit.

Only some types of MP4 files support streaming.

Downloading

Does not work, click "Download"

This problem may cause an installed add an Internet browser or an application on your PC. We recommend that you check your antimalware appliance, including accessories in the Internet browser, eg. The instructions at: http://odstranitvirus.cz/rocket-tab/.

The file I want to download requires a password. What does it mean?

Passwords are used to lock files. Only the file owner, who entered the password during file upload, knows it. If the file doesn't have any option to send a message to the uploader, he probably doesn't the file to be published. In this case, there is no possibility to obtain the password.

After logging into my account, when I try to download a file, I get the message "The link to the file is invalid." Can you help me?

Disable the option CHECK IP in the account settings ( ulozto.net/nastaveni ) and try again to download a file.
If you are unable to change the settings, follow instructional video: ulozto.net/xZodJdE/nastaveni-uctu-mp4.

The file size is in reality smaller than you stated. The file isn't downloaded to the end. Would you why?

It is possible the data weren't recorded properly. There is usually a different  cause for the different data size of the file on Ulož.to and on your disc. The stated size of uploaded file is informative only and it is based on a simple conversion (1 GB = 1 000 MB), while your computer uses more accurate conversion (1 GiB = 1 024 MiB) and shows exact data size.

Downloading via recharged credit is slow. Sometimes it is even worse than the free download. Can you help me?

There might be a problem on the usual line between you, your connection provider and our servers.
In the account settings ( uloz.net/nastaveni ) you can find the option "Preferred server", try to change this option for example to Superhosting, OVH or Dial-Telecom.
If you are unable to change the settings, follow the instructional video: uloz.net/xZodJdE/nastaveni-uctu-mp4 .

Downloading via recharged credit is slow. The change of preferred server is not helping. What should I do next?

Please, contact our customer support and send as much details about your connection and the problem as possible. Our support staff will send you more specific questions or a set of tests that will help you to analyse the situation better. We state the basic subsidiary questions in the example below:

"What is your Internet connection? Please do a speed test on http://speedmeter.internetprovsechny.cz and send us a link to the page with the measurement results.
Have you experienced any problems with slow downloads on more files or just on this one? Can you eventually send us the link to the slowly downloading file?"

Free download is slow. Where is the promised 300 kB/s?

Stated speed 300 kB/s is the maximum possible, but is not guaranteed. Free downloading speed can be limited according to the actual workload of particular servers. There is no such restriction for downloading via VIP account and recharged credit.

Can I download via console, for exampleon a NAS device?

Yes, if you have an account with VIP credit. The command is:

--connect curl-timeout 60 O L --basic --user username:password 'https://uloz.to/!abcdefg/file.name'

You just need to change accountname and password to your account info and the requested link.

Payments

For how long is my credit valid?

Usually, bought credit is valid for 2 years. The same applies to credit claimed from coupons. Credit gained from the Uploader program expires after 1 year and our loyalty program CreditBack gives you credit valid for 6 months. Credit aquired from various marketing offers can have a different validity. It always depends on that particular offer.
We will let you know a few weeks before your credit expires so you still have time to use it.
Check out Credit gains for further details about your credit.

Can the validity of my credit be extended?

No, there is no way of extending validity or avoiding expiration of your credit. We strongly advise to use your credit. Every credit gain has it's own expiration date that cannot be extended even if you buy some more credit. Check out Credit gains for further details about your credit.

How is the fast download price calculated?

Fast download price shown on the download dialog is calculated from the best price items offered in the selected country.
For example, after buying 340 GB credit, you can download a 1GB file only for 0.1 EUR.

I've transferred my money, but I still didn't receive any credit. When will you add it to my account?

Usual bank transfer takes one working day, so payments made during weekend wouldn't appear on our account earlier than on Monday. If you're in hurry for the credit recharge, we suggest to use a credit card for the next payment.

I've been waiting for three days already and I still don't have the credit for the payment I've made. What's the problem?

Please, check if all details are entered correctly and send an email to our customer support. They will help you to find a solution. Please send us as much information as possible (variable, account number.....) and do attach the payment confirmation as well.

I'd like to recharge my Ulož.to credit. Can you issue a receipt for my payment?

We provide payment confirmation for payments made by bank transfer. For payment confirmation send a request to podpora@uloz.to.

I sent an SMS with the text ULOZTO (for quick registration) and I've received a password. What should I do with it?

By sending an SMS with the text ULOZTO you've made a so-called quick registration. We created an account withe the same user name as your phone number (for example 420724123123) and with the password you just received in that SMS. These credentials are not for registration, you can use them directly to sign in at http://uloz.net/login.

I've made a mistake in my SMS. Is there any solution?

It depends on where exactly the mistake has been made. Please, contact our customer support and send as much specific information as possible. Be sure you include the phone number you used to recharge your credit and SMS text. We'll try to find solution.

General

Is Ulož.to available for free?

The use and the registration are free and there is no obligation for you to pay anything. As registered user you have the option to manage your files free of charge.

It is possible to purchase data credit for the purpose of downloading at unlimited speed. You can also send a financial support to the ulož.to team, but there is no payment for using Ulož.to. It is possible to download and upload for absolutely free.

I can't get to Ulož.to. There is a message saying that I'm not authorized. What's the problem?

If there is an information your access has been blocked, there probably were a non-standard approaches from your IP address. It is possible you use a shared IP address and the problem doesn't have to be directly on your computer. There probably were such claims from your IP address on our web, it was impossible to solve it in different way. IP address will be automatically unblocked within 48 hours. It was a necessary step to keep Ulož.to functional for other users.

In the case the situation will happen again, please, contact your internet connection provider. It will be necessary we resolve the situation directly with him.

I can't find a file that I have already found in the past. Why?

The content of public data storage is made up of data shared by particular users. Only these users decide what to share and for how long.
The reason why you didn't find the file you've already found in the past might be one of the following:
1) Data were deleted by the user who uploaded them, or he could set that particular file as private.
2) The user has set that file for temporary sharing only and the time for which it should be available has expired.
3) The file was deleted because of violation of ulož.to conditions (eg. Pornographic material that is in breach of the laws of the Czech Republic, material infringing the copyright reported by entitled owner, not allowed advertising, etc...). Our company interferes only in the case we get the arguable knowledge of the general Ulož.to conditions infringement.
4) The file was deleted because it contained virus or malware. Such files can not be stored for personal use either.
5) It was a file that wasn't downloaded over a long period of time and therefore was removed under general conditions.

User administration

How should I cancel my account?

Contact our customer support. Please, include your login and account ID which can be found at uloz.to/nastaveni.

File reporting

I would like to delete the data I've uploaded.

After uploading the file the download link and also second link for deleting the uploaded data will appear.
In the case the file has been uploaded by signed up user, it is also possible to delete it using the user menu (Files).
If you use the File Manager to upload, we strongly recommend you log on to your account, otherwise you will not be able to delete the file later!
In the case not even one option is available for you, please, contact our technical support with the link to the file (http://www.uloz.to/xabcdefgh/file_name) you want to delete.

How do I get the link to a file? What for is a link like http://www.uloz.to/xabcdefgh/file_name?

http://www.uloz.to/xabcdefgh/file_name  is a unique link to the detail of a particular file, while "xabcdefghg" is not meant to the letter.
The instruction on how to obtain such link is mentioned below:
1st method:
Open the file detail (page that displays image preview and where the option to download the file is), then click on your browser address bar, mark the entire link, copy to the box (CTRL + C) and then paste (CTRL + V) the link to the desired document.
2nd method:
Open the file detail, click on the "Share" option under image preview, copy (CTRL + C) file link and then paste (CTRL + V) it to the desired document.