Frequently Asked Questions
On 1 December 2023, significant changes were made to the operation of the cloud storage Ulož.to Disk. The changes are a forced response to the incoming European legislation known as the DSA.
Cloud storage services are only available to registered users as of Friday, December 1, 2023. Nově je obsah přístupný pouze těm uživatelům, kteří jej na úložiště sami nahráli.
If paying users are not interested in continuing to use the service under the new terms, they can terminate their accounts or switch to the FREE plan.
The files you have uploaded or will upload as a user will of course still be accessible to you. We recommend you also try our apps for better backup from different devices, which are available for Windows, Android and iOS platforms.
Not anymore, the sale of Data packages and Gift vouchers has been definitively discontinued.
Inactive user accounts will be automatically deleted over time, so there is no need to do anything. However, if you want to be sure or cancel immediately, write us a request via the Contact form.
Apparently these are not your files, but files of other users, which cannot be and will not be accessible from 1.12.2023. Only your own files are now available to you.
As of 1.12.2023, any sharing of files and folders is no longer possible and the service is only for personal or commercial backup purposes.
Sorry, but the educational collectible game Greenmania has been discontinued as of 1.12.2023 without replacement.
The easiest way is to go to the Settings page where there is an "Active subscription" section. If it's inactive, it means that you've only paid a one-time amount (or you've previously cancelled it yourself), and at the end of the current period (typically one month from purchase) the service will terminate itself and you don't need to do anything further.
If the "Active subscription" section can be clicked on and a dialog box opens, select the "Cancel subscription" option, which still needs to be confirmed on the next screen with the "Cancel subscription" button. This will ensure that no further payments will be made in the future.
Searching among files you have uploaded is still available for logged-in users. The link to external search engines has been removed. Access to other users' files is no longer possible from 1.12.2023.
Go to the page: https://send.uloz.to/ Upload the file you want to send and set the link validity. After uploading the file, the service will generate a link, including a QR code, that you can send to a friend. Uploaded files are secured by end-to-end encryption. Uloz.to Send was created in 2020 as a response to the cancellation of Firefox Send, and is built on modified source code by Tim Visee.
Update: In response to the misinterpretation of the service's functionality by some journalists, Uloz.to Send was canceled on 10.1.2024 (previously created links will work until they expire). We recommend users to use the upload.nolog.cz service of the activist technology collective www.NoLog.cz or another variant of this service, which users can find in the list of public installations.
Use https://cryptpad.uloz.to/ This is a platform designed for secure and efficient online collaboration. End-to-end encryption ensures that all information remains protected from unauthorized access. Create and share different types of documents, organize projects using kanban boards, write and test code or use a digital whiteboard for brainstorming.
Plans and Subscriptions
Yes, Ulož.to Disk in the FREE version is available for free. You can upload and download files. As a registered user, you can manage your files for free.
But each month, only 50GB of FUP is available for Fast Download and then only Slow Download is available for free from File Detail, which is limited by speed to 300 kB/s and you cannot download multiple files at once. If you're tired of waiting, you can upgrade to one of the plans and take advantage of Fast Download, which is limited only by the speed of your internet connection.
Paid PREMIUM, MAX, ULTRA or ULTIMATE plans offer user comfort in many ways. They allow monthly and annual recurring automated credit card payments (aka supscriptions), offer high volumes of guaranteed disk space, a generous monthly FUP for Fast downloads and an extra mode for additional backup of all data. In addition, the Ulož.to Disk Sync app for Windows offers a convenient way to sync your PC with the Ulož.to cloud.
If you have an active subscription, the service will be automatically renewed and charged to the payment card you provide.
In case you have purchased the service as a one-time subscription, you can subscribe for a maximum of 2 consecutive periods.
You may switch from a one-time Disc to a subscription. Unused periods will be compensated to you in the form of a discount on your first payment. You can only order a longer period than your current subscription.
First, make sure that you are actually using the same user account on which the Data Package was actually activated. Then, in the Statistics section, you will find information on whether it has already expired or not.
To get a receipt, just contact our technical support.
I am a VAT payer based outside the Czech Republic. I would like an invoice for the purchase. How should I proceed?
To issue a tax invoice, please contact us via the Contact Form with this request and the VAT number of the invoiced entity in international format within 20 days of the purchase. We will then prepare and send the invoice back to you.
Downloading from the Disk
Please take a speed test and send us a URL link to the measurement result that you can find below the page or in the address bar after the test is complete.
Do you notice slow downloads on multiple files or just on single one? Can you send us a specific link to a file that downloads slowly? Please send the complete link from the download manager (in most browsers, press [CTRL] + [J] to invoke the context menu for copying the target link). For links, please indicate the approximate download speed.
Next, please sign in to your account, download this file and record the download speed.
The test scenario needs to be done while you are experiencing the problem and on the same device.
The quoted speed of 300 kB/s is the maximum possible, but is not guaranteed. Free download speeds may be limited according to the current load on individual servers. On the other hand, Fast download for data or within the FUP for logged-in users has no restrictions.
Yes, for accounts of logged in users this is possible, the download command is as follows:
curl --connect-timeout 60 -O -L --basic --user username:token 'https://uloz.to/file/abcdefg/file.name'
You just need to replace the 'username' value with your account login, the 'token' is obtained in Settings and the required URL is a link to the file.
The best option for automatic file downloads is, of course, Ulož.to Disk Sync for Windows.
You have exceeded your monthly limit for Fast Download of your own files. Each plan has its own monthly limit for transferring your own files. The limit is 50 GB for the FREE plan, 10 TB for the PREMIUM plan etc. Once you exceed this limit, you can only download your own files through Fast Download using data. The limit for downloading your own files is reset once a month, either on the day of your plan purchase or on the registration day for users with the FREE plan. It is always possible to use Slow free downloading from the File detail.
There is no limit to the maximum size of the uploaded file on the server side. For uploading really large files (10 GB or more), we recommend using API or Ulož.to File Manager with the possibility of resuming broken connections.
Alternatively, it is possible to split large files into several smaller archives (e.g. using WinRAR or WinZIP).
For the most convenient upload of content to Ulož.to Disk, use Ulož.to Disk Sync to sync the folder between your local device and the cloud or Ulož.to FileManager, which also offers automatic upload, management, folder management, the ability to slow down and resume uploads, etc. You can also try using the official upload interface (API).
Ulož.to does not limit the upload speed, files are uploaded at the maximum speed your internet connection and your browser or app will allow.
If you uploaded the file as a logged-in user, you can find and delete it at any time in My Files.
Your space on Ulož.to Disk is not limited, you can upload as many files as you want. However, with the FREE plan, only 50GB of space is guaranteed and files over that limit may be deleted at some point in the future. But if you get one of the paid plans of Ulož.to Disk you get guaranteed volumes of several terabytes (TB) or more.
Yes. You can do so using our app Ulož.to Disk Sync for Windows, which will automatically sync files between one folder on your computer and the Ulož.to Disk cloud, one way, the other, or both, depending on how you set it up.
Trash for files
Trash is used for logged users and all the deleted files ends there. The Trash is determined to save files deleted by mistake or files which were not used for a long time. Deleted files can see only their owner and no one else gets to them. For 30 days, files from the Trash can be restored, downloaded or deleted permanently. After the expiration date, the files are permanently deleted automatically.
If you accidentally delete a file, don´t worry, you have several options to recover it from the Trash:
- On the page with File detail - by selecting Restore
- In the Trash - for each file there is a menu with actions Restore and Delete permanently
- With the "Restore all" button in the Trash - a convenient option for bulk file recovery
Files from Trash will restore to their original location, folder and availability. Trash is available for logged-in users.
- You deleted the file - it can be restored from the Trash with a single click
- Put the file in the Trash automatically - files that have not been used for a very long time can be automatically moved to the Trash
- If this happens, we will notify you and you can still restore the files from the Trash. Files will remain in the Trash for 30 days and then be automatically removed from the Trash.
Didn't find the answer to your question? Write to us using the Contact form.