Frequently Asked Questions
This is part of a long-term strategy to offer our users a solid foundation of a stable and trusted cloud platform. Existing users don't lose anything and instead gain many long-needed and interesting features.
On Ulož.to Disk you can set 3 different availability levels for your files:
- Public: The public file is fully accessible to everyone and can be found on public search engines.
- Via link: A file shared via a link will not appear on public search engines. However, anyone with a share link can access it. This can be found on the File detail or directly in My Files.
- For me only: Indicates your private file. You will only see it when you are logged in to your user account and no one else can access it.
You can already set the availability of the file when uploading - who will see it. You can change the properties of your file, including availability, at any time on the File detail or in My Files. Note that you can only change the properties of your own files!
Files as such, sure, but you probably don't want to show pictures of your kids in the bath or by the sea to everyone.
If you upload especially naked children to the internet, always remember to protect them from prying eyes. To do this, simply set your children's files and folders as private or shared via a link and password protect them. We recommend setting a password whenever your children are partially or fully exposed!
This option still exists, but we really don't recommend it for files of this nature!
You cannot mark anonymous files as private, and in case of a mistake or moving the file to another service, you have no control over it. So for personal photos and videos, we always recommend working only as a logged-in user who has all these options available.
This information is used to identify advertising content and, for example, adverts for alcohol or tobacco products are not shown to youths.
Plans, Subscriptions and Data Packages
Yes, Ulož.to Disk in the FREE version is available for free. You can upload, share and download files. As a registered user, you can manage your files for free.
Slow downloads for free are limited to 300 kB/s and you cannot download multiple files at once. If you're tired of waiting, you can buy a Data package or upgrade to one of the plans and take advantage of Fast Download, which is limited only by the speed of your internet connection.
Paid PREMIUM, MAX and BUSINESS plans offer user comfort in many ways. They allow monthly and annual recurring automated credit card payments (aka supscriptions), offer high volumes of guaranteed disk space, a generous monthly FUP for Fast downloads and an extra mode for additional backup of all data. In addition, the Ulož.to Disk Sync app for Windows offers a convenient way to sync your PC with the Ulož.to cloud.
If you have an active subscription, the service will be automatically renewed and charged to the payment card you provide.
In case you have purchased the service as a one-time subscription, you can subscribe for a maximum of 2 consecutive periods.
You may switch from a one-time Disc to a subscription. Unused periods will be compensated to you in the form of a discount on your first payment. You can only order a longer period than your current subscription.
Data Packages are normally valid for 2 years from activation by direct purchase or by using a Gift Voucher. Packages from marketing promotions may have different validity depending on the specific offer.
Approximately two weeks prior to the expiration of the Data Package, we will notify you by email and Notification so that you have time to use up the expiring data.
First, make sure that you are actually using the same user account on which the Data Package was actually activated. Then, in the Statistics section, you will find information on whether it has already expired or not.
No, the validity of your current data will not change with the activation of the new Data Package. Each Data Package has its own expiry date, which cannot be changed. You can find their history on the Statistics section.
The different payment methods on Ulož.to Disk are operated by different providers and through different technical channels. The processing fees charged by the provider of the payment method are then added to the single price.
I have transferred the money to your account, but I still don't have the plan/Data Package/Gift Voucher. When will it show up?
Normal bank transfer takes 1-3 working days. Weekend payments often arrive in our account on Monday at the earliest. If you are in a hurry to make a payment, we recommend that you use the Card Payment where processing is instantaneous.
I still don't have the ordered service for payment made and I have been waiting for 3 days. Where is the problem?
Please check that all details have been entered correctly and email our support team who will try to find a solution with you. When filling out the form, please provide as much specific information as possible (VS, account number...), please also attach the payment confirmation from your bank.
To get a receipt, just contact our technical support.
I am a VAT payer based outside the Czech Republic. I would like an invoice for the purchase. How should I proceed?
To issue a tax invoice, please contact us via the Contact Form with this request and the VAT number of the invoiced entity in international format within 20 days of the purchase. We will then prepare and send the invoice back to you.
Online video playback (streaming)
Some files on the Ulož.to Disk are available for online playback. This does not change the ability to download them.
You can normally play short videos up to 10 minutes in length for free, longer ones for data from Data Packages or plans. When you start playing, you'll be charged the same amount of data as when you download the file. You can then download or replay the file for which you were charged for free for the next 24 hours.
Only certain video formats are suitable for online playback (streaming). The video must also be of adequate quality, size and length. Public videos up to 10 minutes in length are automatically converted. However, every conversion attempt may not be successful.
See if playing the preview works in another browser (such as Chrome, Firefox or Safari). A persistent problem may indicate a system time error in your operating system. So try synchronizing it to the correct one (for example, using https://podpora.nic.cz/page/544/).
Yes, you can add or change subtitles for online video playback within the blue video player.
Unfortunately, for video streaming, there is only one audio track available at any time. To switch, you need to download the original video file and use your local media player to do so. You can download an already streamed file for data for 24 hours for free without consuming any additional data and at maximum speed.
Downloading and adding to Disk
Please take a speed test and send us a URL link to the measurement result that you can find below the page or in the address bar after the test is complete.
Do you notice slow downloads on multiple files or just on single one? Can you send us a specific link to a file that downloads slowly? Please send the complete link from the download manager (in most browsers, press [CTRL] + [J] to invoke the context menu for copying the target link). For links, please indicate the approximate download speed.
Next, please sign in to your account, download this file and record the download speed.
The test scenario needs to be done while you are experiencing the problem and on the same device.
The quoted speed of 300 kB/s is the maximum possible, but is not guaranteed. Free download speeds may be limited according to the current load on individual servers. On the other hand, Fast download for data or within the FUP for logged-in users has no restrictions.
With the Ulož.to Disk plans, you automatically get unlimited download speed of all your files for free. The "Add to Disk" action allows you to move any public file among your own files. Data is charged for adding a file to Disk in the same way as for Fast Download.
Yes, for accounts of logged in users this is possible, the download command is as follows:
curl --connect-timeout 60 -O -L --basic --user username:token 'https://uloz.to/file/abcdefg/file.name'
You just need to replace the 'username' value with your account login, the 'token' is obtained in Settings and the required URL is a link to the file.
The best option for automatic file downloads is, of course, Ulož.to Disk Sync for Windows.
Alternatively, for example, the desktop application Ulož.to File Manager offers the option of Automatic File Download. To enable this feature, open the File Manager app, select "Tools" - "Settings" in the top menu, and then enable "Auto Download" under the "Downloads" option.
Any files you now add to your Favorites on any device will automatically start downloading to the folder on your computer. You can download files "remotely", for example, even those tagged from the mobile app. For this to work properly, you need to have enough data in your account, the File Manager app running, your computer connected to the internet, and enough storage space on your disc.
If you move or delete files downloaded in this way after downloading them on your computer, they will be downloaded again automatically, in which case the data may be charged again! Therefore, before deleting or moving these files on your computer, first remove them from Favorites on the Ulož.to Disk cloud service.
Data are necessary for fast downloading of your own file in two cases:
- The file is located in the Favorites. For Fast Download of Favorite files, data is always required because they are copies of other public files.
- You have exceeded your monthly limit for Fast Download of your own files. Each plan has its own monthly limit for transferring your own files. The limit is 10 GB for the FREE plan and 1 TB for the PREMIUM plan and higher. Once you exceed this limit, you can only download your own files through Fast Download using data. The limit for downloading your own files is reset once a month, either on the day of your plan purchase or on the registration day for users with the FREE plan.
In both cases, it is possible to use Slow free downloading from the File detail.
Fast free downloading is only possible for files shared through a link. If the owner shares a file publicly with everyone or exceeds the monthly data transfer limit, data is always required for Fast Download of the shared files. In both cases, it is possible to download the file for free, with limited speed, from its detail.
A private file is one that can only be accessed from your user account. Other users will not see it and cannot download or stream it.
A user account login is required to upload private files. Once you are logged in to Ulož.to Disk, the option to set a file as private will be displayed during the upload process or at any time under My Files or on File detail.
There is no limit to the maximum size of the uploaded file on the server side. For uploading really large files (10 GB or more), we recommend using API or Ulož.to File Manager with the possibility of resuming broken connections.
Alternatively, it is possible to split large files into several smaller archives (e.g. using WinRAR or WinZIP).
For the most convenient upload of content to Ulož.to Disk, use Ulož.to Disk Sync to sync the folder between your local device and the cloud or Ulož.to FileManager, which also offers automatic upload, management, folder management, the ability to slow down and resume uploads, etc. You can also try using the official upload interface (API).
Ulož.to does not limit the upload speed, files are uploaded at the maximum speed your internet connection and your browser or app will allow.
If your file has been moved to PINKfile.cz and you disagree, you as the owner of the file can request that it be moved back by unchecking the 18+ option on the File detail page.
Your request will then be reviewed by the administrators of the service and approved or rejected according to its legitimacy. You will be informed about the processing of your request in Notifications.
When you upload a file without logging in, you will always see a link to download the file and a second link to delete the uploaded data. If you uploaded the file as a logged-in user, you can find and delete it at any time in My Files.
If neither of these options are available to you, please contact our technical support with the URL link to the file (e.g. https://uloz.to/file/abcdefgh/nazev_souboru ) you wish to delete.
Your space on Ulož.to Disk is not limited, you can upload as many files as you want. However, with the FREE plan, only 50GB of space is guaranteed and files over that limit may be deleted at some point in the future. But if you get one of the paid plans of Ulož.to Disk you get guaranteed volumes of several terabytes (TB) or more.
How do I get a link to the file? What is a link in the format https://uloz.to/file/abcdefgh/filename?
A link of the format https://uloz.to/file/abcdefgh/filename is a unique URL link to the detail of a specific file, and "abcdefgh" is not meant to be taken literally.
Below are instructions on how such a link can be obtained:
- Open the File Detail (the page where the image preview is displayed and where you can download the file), then click on the browser address bar, select the entire link, copy it to the clipboard (CTRL+C) and paste the link (CTRL+V) into the desired document. Make sure the shared file is not private.
- Open File Detail, click Share under the image preview or icon, copy (CTRL+C) the link to the file and paste (CTRL+V) it into the desired document.
- In My Files, find the file you want, press the right mouse button and select Share File from the menu. If the file is private, you will need to make it available to others first. After that, a box will appear with a link to copy the file to the clipboard (CTRL+C) or send it to the selected social network.
The affiliate link for Linkshare+ and Webmaster+ is listed as follows: https://uloz.to/?partner=. After the equals sign, enter your affiliate number that you have listed in the information about Affiliate programs. So for example https://uloz.to/?partner=1234567
Greenmania is a game that caresses the soul. It is a relaxing activity to raise ecological awareness of the importance of water in the landscape in times of global climate change. The game works with the principle of mindfulness, a non-performance oriented environment - no mistakes can be made when growing flowers, the user is not stressed by time pressure as in competitive games. Resource additions, in the current version only water so far, are transparently announced to users by email, which non-violently encourages users to return to the service. The graphic design is inspired by nature and organic architecture, which, together with the appropriate anthropomorphisation of flowers, creates a sense of well-being and a peaceful garden environment in the much over-technologised world of the internet. An educational element is present in the Latin names of the flowers, including a link to the free encyclopaedia Wikipedia, where curious users can find out a lot of information about each particular flower.
Yes. You can do so using our app Ulož.to Disk Sync for Windows, which will automatically sync files between one folder on your computer and the Ulož.to Disk cloud, one way, the other, or both, depending on how you set it up.
Please first check that your Smart TV is connected to the internet. In the apps, look for the Web browser / Internet browser icon (on Samsung Smart TVs, you can access the apps by pressing the Smart hub button on the remote control - the cube-shaped button). In the browser, activate the address bar, enter the internet address uloz.to and confirm. It is not possible to download files on the Smart TV. However, you can view pictures and watch videos. To view longer videos, you need to be logged in as a user with a paid plan or Data Package.
We recommend to activate a special TV mode, which should improve usability on smart TVs significantly.
The Smart TV web browser allows two modes of web movement, the Pointer cursor mode and the Tab mode, where you move around using the tabs. However, the Tab mode options are limited. Therefore, we recommend using the Pointer (cursor) mode. Switching is possible in the browser settings on your smart TV.
If you don't see the correct picture format on your TV when watching content from Ulož.to Disk, you can change it. Press the Format (Settings) button on the TV remote control and select Picture format. And select Fit to screen. The label may vary slightly from one TV manufacturer to another.
It is probably an unsupported video format on current device. Try updating to the latest version and check your Smart TV manual.
Unfortunately, web browsers on Tizen OS 3.0 or older are way too old to work properly, as they utilise web browser from 2015.
On Tizen OS is, for good user experience with Ulož.to Disk, required at least browser from the end of year 2016, which means Tizen OS version 4.0 or later.
Tizen OS does not allow installation of alternative web browser. Always try to update your Smart TV to the latest firmware version.
If it will not help (very probably not, as Samsung's update policy is very passive), you can - besides of buying newer Smart TV, try following:
- Buy external streaming device, such as Roku, Fire TV, Google Chromecast etc.
- Connect your PC (via HDMI, for example) or game console (Xbox, PlayStation) and send data to your TV through it.
- Buy some cheap miniPC and connect it to your TV solely for this purpose.
- Try so called Screen Mirroring from your desktop, laptop or smartphone (via Bluetooth or WiFi).
Older Smart TVs (it is important which version of OS Tizen is the device running, not when it was manufactured or bought) will not work with Ulož.to Disk correctly.
Trash for files
Trash is used for logged users and all the deleted files ends there. The Trash is determined to save files deleted by mistake or files which were not used for a long time. Deleted files can see only their owner and no one else gets to them. For 30 days, files from the Trash can be restored, downloaded or deleted permanently. After the expiration date, the files are permanently deleted automatically.
If you accidentally delete a file, don´t worry, you have several options to recover it from the Trash:
- On the page with File detail - by selecting Restore
- In the Trash - for each file there is a menu with actions Restore and Delete permanently
- With the "Restore all" button in the Trash - a convenient option for bulk file recovery
Files from Trash will restore to their original location, folder and availability. Trash is available for logged-in users.
- You deleted the file - it can be restored from the Trash with a single click
- Put the file in the Trash automatically - files that have not been used for a very long time can be automatically moved to the Trash
- If this happens, we will notify you and you can still restore the files from the Trash. Files will remain in the Trash for 30 days and then be automatically removed from the Trash.
We manage many tens of millions of files today, and of course, in such a large number of files, errors sometimes creep in. But with your help, we can fix it!
You can report an inappropriate file to us by clicking on the flag icon, which can always be found on the bottom right of the file preview or icon. The report will go to our administrators who will review the file and deal with it appropriately. Thank you.
Troubles with files
Why does online streaming stutter, have poor quality or lack the expected subtitles or audio tracks?
The best solution to all these and similar problems is to download the original file and try to open it with the latest version of VLC, which is available for most operating systems.
For online streaming, usually only automatic conversion of the original file is available, which may introduce various errors, limitations, or omissions of problem tracks (surround sound, subtitles, multiple languages, etc.).
A good solution to such problems is to try to open it with the latest version of VLC, which is available for most operating systems.
A good solution to such problems is to try to open it with the latest version of VLC, which is available for most operating systems.
Streaming in a web environment uses WebVTT format subtitles, which appear as plain text over the playing video.
But unfortunately, the streaming devices named above can only stream the video itself and ignore the subtitles of this format entirely.
Didn't find the answer to your question? Write to us using the Contact form.